Privacy Policy

1. Scope of This Privacy Policy

This policy applies to personal information collected through:

• The SoPURE Cleaning Services website
• Estimate requests
• Customer inquiries
• Email communications
• Phone communications
• SMS communications when consent has been provided
• Careers applications
• Other direct interactions with SoPURE connected with the website or cleaning services

This policy does not control independent third-party websites.

2. Information You Provide to SoPURE

Information may be collected when someone requests an estimate, contacts SoPURE, communicates about service, or otherwise provides information directly. Customer information may include:

• First name
• Last name
• Phone number
• Email address
• Service property information
• City
• ZIP Code
• Approximate square footage when provided
• Requested cleaning service
• Preferred timing when provided
• Recurring-service preferences when provided
• Referral source when provided
• Property notes
• Access-related information
• Surface or product concerns
• Other information the customer chooses to provide

Not every field is mandatory. The website does not request Social Security numbers, financial-account information, medical information, or other data not described here.

3. Job Applicant Information

People who submit a Careers application may provide:

• First name
• Last name
• Phone number
• Email address
• City
• General availability
• Cleaning or work experience
• Information about their interest in SoPURE
• Other applicant notes they choose to provide

Applicant information is used for hiring-related review and communication. Applicant information is not automatically added to customer marketing lists. Submitting an application does not guarantee an interview or employment. The Careers application does not request Social Security numbers, dates of birth, criminal history, medical information, applicant photographs, or banking information.

4. How We Use Personal Information

SoPURE Cleaning Services may use information for appropriate business purposes connected with the person's interaction with the company, including:

• Reviewing estimate requests
• Responding to inquiries
• Discussing cleaning needs
• Preparing service information
• Confirming approved service details
• Managing customer communications
• Maintaining relevant property and service notes
• Responding to customer-care concerns
• Managing service records
• Reviewing Careers applications
• Communicating with applicants about the hiring process
• Maintaining SMS consent and opt-out records
• Protecting website, business, customer, and company interests
• Meeting applicable legal or recordkeeping obligations

The current website does not use targeted advertising or automated profiling of personal information.

5. SMS and Text Messaging

Customers may choose to provide separate consent to receive text messages from SoPURE Cleaning Services about cleaning inquiries, appointments, service updates, and customer care.

Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to unsubscribe. Consent is not a condition of purchase.

SoPURE Cleaning Services does not sell, rent, or share mobile phone numbers, SMS opt-in data, or messaging consent with third parties or affiliates for their own marketing or promotional purposes.

Information may be processed by service providers that support delivery and operation of the messaging service only as needed to provide that service. SMS consent applies only to the messaging purpose for which the person provided consent. SMS consent does not transfer to another business. Customer-care SMS consent is not combined with marketing consent.

6. SMS Choices and Opt-Out

A person receiving SoPURE Cleaning Services text messages may reply STOP to unsubscribe from that messaging program. A person may reply HELP for assistance. SoPURE records opt-out requests so messaging preferences can be honored.

Opting out of SMS does not remove a person from legally required or independently requested non-SMS communications.

7. Email Communications

SoPURE Cleaning Services may use an email address to:

• Respond to inquiries
• Discuss estimate requests
• Send service-related information
• Communicate about an active customer relationship
• Communicate with job applicants

Submitting an estimate request does not automatically enroll someone in promotional email. Submitting a Careers application does not enroll an applicant in customer marketing. If promotional email is used in the future, recipients will receive the applicable unsubscribe method.

8. How Information May Be Disclosed

SoPURE Cleaning Services may disclose information when reasonably needed to service providers that help the company operate its website, communications, customer service, business systems, or requested services. Those providers receive information only in connection with the services they perform for SoPURE. Information may be disclosed when required by law, legal process, or a valid government request. Information may be used or disclosed when reasonably needed to protect the rights, safety, property, or security of SoPURE, its customers, team members, or others.

Mobile phone numbers, SMS opt-in data, and messaging consent are not shared with third parties or affiliates for their own marketing or promotional purposes.

SoPURE Cleaning Services does not sell customer information and does not share data with advertising networks.

9. Data Sales and Targeted Advertising

SoPURE Cleaning Services does not use the website to sell SMS opt-in information or messaging consent.

The current website does not use a customer-facing targeted-advertising preference system.

10. Website and Technical Information

When the application or hosting environment delivers and protects the site, ordinary technical information may be received. This can include:

• IP address
• Browser or device information
• Pages requested
• Date and time of requests
• Technical error or security information

11. Cookies and Similar Technologies

Cookies or similar browser storage may be used only where required by the site or connected services for ordinary functionality. The current website does not use advertising cookies.

SoPURE Cleaning Services uses a cookie consent system that organizes browser storage and similar technologies into four categories: Necessary, Preferences, Analytics, and Marketing. Necessary technologies are used for core website functions and for saving your consent choices. Preferences, Analytics, and Marketing are off by default and remain optional. Your cookie and consent choices are stored in your browser so the website can remember them. You can change or withdraw your optional choices at any time by selecting "Cookie Preferences" in the website footer. Where supported, the website also recognizes Global Privacy Control signals when handling marketing preferences.

SoPURE Cleaning Services will update this Privacy Policy if website tracking or advertising technologies are added in the future.

12. How Long We Keep Information

SoPURE Cleaning Services keeps personal information for as long as reasonably needed for the purpose for which it was collected, business records, service administration, customer care, hiring review, consent records, dispute handling, and applicable legal obligations. Retention periods may vary by record type. Information is not always deleted immediately where records may need to be retained.

13. Information Security

SoPURE Cleaning Services uses reasonable administrative, technical, and organizational practices intended to protect personal information. No website, transmission method, or storage system can be guaranteed to be completely secure.

14. Your Privacy Choices

Depending on the law that applies to a person and the information involved, a person may have rights to ask about, access, correct, or request deletion of certain personal information. Privacy requests may be directed to info@sopurecleaning.com. SoPURE may need enough information to confirm the identity of the person making a request. Some information may be retained where permitted or required for business records, legal obligations, fraud prevention, dispute handling, or other lawful purposes.

15. Children's Information

The SoPURE Cleaning Services website and cleaning estimate process are intended for people seeking cleaning services or employment information and are not directed to children. SoPURE does not knowingly request sensitive personal information from children through the website.

16. Links to Other Websites

The SoPURE Cleaning Services website may contain links to third-party websites or services. Their privacy practices are controlled by their own policies. This Privacy Policy applies to SoPURE's own data practices.

17. Changes to This Privacy Policy

SoPURE Cleaning Services may update this Privacy Policy when its website, services, communication practices, legal obligations, or data practices change. The page will display an updated "Last Updated" date when changes are published.

18. Contact Us About Privacy

SoPURE Cleaning Services

Email: info@sopurecleaning.com

Phone: 763-225-1002

Privacy questions or requests may be sent through these contact methods.

See also our Customer Terms & Conditions.