Contact SoPURE
Contact SoPURE Cleaning Services
Need help with a cleaning question, an existing service request, or deciding which cleaning service fits your needs? Contact the SoPURE team by phone or email, or submit an online estimate request if you are ready to discuss cleaning service.
How Can We Help?
Choose the option that works best for you.
Call SoPURE
763-225-1002Call during staffed customer-care hours for questions about cleaning services, an estimate request, or an existing service matter.
Email SoPURE
info@sopurecleaning.comCustomers may email SoPURE with general questions or information related to their cleaning service.
Request an Estimate
Submit property and cleaning information online so the SoPURE team can review the request and follow up. Online estimate requests are available 24/7.
Customer Care Hours
Monday – Friday
7:00 a.m. – 7:00 p.m.
Saturday – Sunday
8:00 a.m. – 6:00 p.m.
Online estimate requests are available 24/7.
Requests submitted outside customer-care hours will be reviewed as soon as possible.
Looking for a Cleaning Estimate?
Customers requesting cleaning service should use the Estimate Request page rather than sending only a general email.
Submit Your Estimate Request
Provide initial property and cleaning information.
SoPURE Reviews the Request
The team reviews the information provided.
We Follow Up
A SoPURE team member contacts the customer to discuss the property and cleaning needs.
Service Details Are Discussed
The requested service, property condition, scope, access, and other relevant information are reviewed.
Booking Is Confirmed
Applicable booking details are confirmed by the SoPURE team.
Submitting an estimate request does not automatically book a cleaning appointment.
The estimate form begins the inquiry process. A SoPURE team member follows up before a booking is confirmed.
Questions We Can Help With
- Choosing a cleaning service
- Existing estimate requests
- Service-area questions
- Property access information
- Cleaning-product preferences
- Surface concerns
- Changes to cleaning needs
- Existing booking questions
- Customer-care concerns after service
Looking for a Quick Answer?
The FAQ page covers common questions about Standard versus Deep Cleaning, first-time residential cleaning, recurring cleaning, estimate requests, booking, preparing for cleaning, pets, access, cleaning products, surface concerns, Move-In and Move-Out Cleaning, Office Cleaning, service concerns, and service areas.
Where SoPURE Provides Service
SoPURE Cleaning Services is based in Anoka, Minnesota, and provides cleaning services across approved communities in the surrounding Twin Cities area.
Not Sure If Your Property Is Within Our Service Area?
Contact SoPURE to ask whether your property can currently be considered. We are not able to promise service outside the approved service areas.
Need Help With a Completed Cleaning?
Customers with a service-quality concern should contact SoPURE promptly. Report eligible missed areas within 24 hours and SoPURE will return as promptly as practical to re-clean. Completed services are not refundable. For more information, visit the FAQ page.
Ready to Request Your Cleaning Estimate?
Tell SoPURE about your property and cleaning needs. A team member will review the request and follow up to discuss the next steps.
Online estimate requests are available 24/7.